Payments not recorded on website now - did before

  • Dr Nancy
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10 years 6 months ago #50316 by Dr Nancy
I created 8 campaigns and tested them. Payments to authorize.net and paypal went through, but the only information transferred was the first name, last name, email. No adddress or phone, even though it is on the Joomdonation form. Payments recorded correctly in Joomdonation.

I disabled them for now. Then I created 6 more.Now the payments go through paypal and authorize.net, but they do not show on JHoomdonation and are not recorded there. So one campaign says 0 donations, though 2 were made, and did go through paypal and authorize.net. I tried the original campaign that I had tested before, and the same thing is happening with it.

I have extra information in Joomdonation that is not captured by Paypal or Authorize.net, so I need that information.

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10 years 6 months ago #50331 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Payments not recorded on website now - did before
Hi Nancy

Could you please submit a support ticket sending me information of your site so that I can check it myself ? Need admin and FTP account as well

Regards,

Tuan

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