HI
Im trying to figure out a solution to an issue that on certain categories, my support person needs to update a users Joomla groups for issues. I have looked to see if there was anything for Joomla 6 that might allow adding a module or something for this, but cant seem to find anything.
Is there any way to add a control feature/module that could be setup almost like a custom field, but for admin only, that could sit on the sidebar inside Helpdesk?
The problem is that on some support tickets there's procedures that need to be followed, and there's no where in the administrator to display those instructions or a module that's in the support persons face to remember to do it...
Does that make sense what I'm trying to say? LOL
Is it possible to add something like that, that could be category specific and only show in administrator for tickets of that category?
Adina
