[10-Feb-2026] Helpdesk Pro 6.4.0 released

Dear Customers,Today, I’m happy to announce the release of Helpdesk Pro version 6.4.0 🎉
This update focuses on improving Custom Fields management and Ticket layout, making the extension easier to use, more flexible, and better integrated with your Joomla template.

1. Improved Custom Fields
- Reorganized the Custom Fields add/edit screen, splitting settings into logical sections for easier configuration.
- Added editor support for the field description, allowing better formatting and clearer instructions.
- Introduced a new option: Display Field Description, giving you control over how descriptions are shown:

• As a tooltip
• Below the field title
• Below the field input

2. Improved Ticket Layout
- Replaced Font Awesome icons with SVG icons, removing the dependency on Font Awesome and improving loading performance.
- Refactored the ticket details layout using modern, semantic HTML, reducing custom CSS and improving compatibility with Joomla templates by inheriting template styles more naturally. We hope these improvements make Helpdesk Pro more flexible, faster, and easier to customize for your projects.
As always, thank you for your continued support and feedback.

Best regards,

Tuan

Hi,

Do you have any information on how to switch from font awesome to svg icons? From what I can tell it doesn't look like Help Desk Pro is using the icons located here: "/media/com_helpdeskpro/assets/images/icons"

Thanks,
Sharon

Hi Sharon

It is common used icon such as Edit, Delete comment icons..... Not sure where you see it still loads icons from media/com_helpdeskpro/assets/images/icons ?

Regards,

Tuan

Hi,

I'm sorry I should have been more clear, the icons I'm talking about are for attachments file types when users attach documents to the ticket comment box. There was a default set of icons that came with Help Desk Pro for Word, Excel, Text, PDFS, and etc...

The directory I listed above is the Joomla media folder where the previous version of Help Desk Pro stored the default icons for these file types on attachments.

In version 6.3.0 of Help Desk Pro attachments are located under

ul class="hdp-attachments-container"
followed by <img src="/media/com_helpdeskpro/assets/images/icons/docx.png">

In version 6.40.0 of Help Desk Pro the image tag is gone and replaced with:
<svg class="hdp-svg-icon hdp-icon-docx">

I'd like the svg class to point to my icon located here: /media/com_helpdeskpro/assets/images/icons/docx.png, or if necessary I can load the icons somewhere else in Joomla and point there instead. 

No one in my department liked the svg icons for attachments. We rely on clearly identifiable icons to avoid confusion when working on tickets. I've attached screenshots to show you what we are currently using and on our development website what the icons now look like. 

Best Regards,
Sharon

OK Sharon. I will see if I can make that configurable or switch the attachment icons back to use the png icons shipped in the extension. I will let you know

Regards,

Tuan

Hi Sharon

Just want to update that I switched the code back to use icons for attachments. You can access to My Downloads menu item, download latest package of Helpdesk Pro, update it to your site to have the behavior restored back to your site

Regards,

Tuan

Hi,

I tested the update and it worked! The icons are what we selected. Thanks for the fast response.

Best Regards,
Sharon

Great. Thanks for the update

Regards,

Tuan