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Display ticket list for all users
- Michael
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1 week 5 days ago #173609
by Michael
Display ticket list for all users was created by Michael
Hello everyone,I am currently using the Helpdesk Pro extension in Joomla – of course in its latest version.
There is a feature that allows me to display the ticket list (in the frontend).
To create the corresponding menu item, the menu item type "Extension" was selected in the backend when creating the menu, and then the sub-item "Ticketlist / Manage Tickets" was chosen.
The description of the menu item suggests that, depending on the configuration, all users can view submitted tickets. I'm not referring to admins here, but to regular users!Unfortunately, in the frontend, users can only see their own tickets.
I can't find the correct setting in the Helpdesk Pro configuration that would allow users to also view tickets submitted by other users.
There is a feature that allows me to display the ticket list (in the frontend).
To create the corresponding menu item, the menu item type "Extension" was selected in the backend when creating the menu, and then the sub-item "Ticketlist / Manage Tickets" was chosen.
I can't find the correct setting in the Helpdesk Pro configuration that would allow users to also view tickets submitted by other users.
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- Michael
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- Tuan Pham Ngoc
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