Delete attachment

  • Sharon Van Muysen
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1 year 4 months ago #159803 by Sharon Van Muysen
Delete attachment was created by Sharon Van Muysen
Hi,

Is it possible to delete attachments from a ticket?

Thanks,
Sharon

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1 year 4 months ago #159804 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Delete attachment
Hello Sharon

Currently, we do not have an option to delete attachments from a ticket. I will consider supporting it in the future

Regards,

Tuan

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8 months 2 weeks ago #165944 by Kent Chadwick
Replied by Kent Chadwick on topic Delete attachment
We would also like to see this feature added to the HelpDesk attachments. An earlier version of HelpDesk did support deleting attachments.

Thank you,

Kent

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8 months 1 week ago #165948 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Delete attachment
Hi Kent

This feature is already supported in the extension. Please make sure you are using latest version and you will see this feature

Tuan

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8 months 1 week ago #166121 by Kent Chadwick
Replied by Kent Chadwick on topic Delete attachment
Tuan,

I just installed Helpdesk Pro 5.4.1 and found that it doesn't have a way to delete an attachment from a ticket. A user can delete a whole comment, but not just the attachment. Am I missing a configuration setting?

Thanks,

Kent

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8 months 6 days ago #166122 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Delete attachment
Hi Kent

Currently, we only allow deleting attachments for admin/manager. I will consider improving it to allow user to delete his own attachments, too

Regards,

Tuan

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8 months 6 days ago #166148 by Kent Chadwick
Replied by Kent Chadwick on topic Delete attachment
Tuan,

I am an administrator and manager, but I don't see a way to delete an attachment. I've attached a screenshot example. What am I doing wrong?

Thanks,

Kent
Attachments:

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8 months 6 days ago #166149 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Delete attachment
Look strange to me. Could you submit a support ticket sending us super user account of your site and link to the page

I will check to see why there is no delete button and get it sorted

Tuan

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