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Delete attachment
- Sharon Van Muysen
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1 year 4 months ago #159803
by Sharon Van Muysen
Delete attachment was created by Sharon Van Muysen
Hi,
Is it possible to delete attachments from a ticket?
Thanks,
Sharon
Is it possible to delete attachments from a ticket?
Thanks,
Sharon
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- Tuan Pham Ngoc
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1 year 4 months ago #159804
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Delete attachment
Hello Sharon
Currently, we do not have an option to delete attachments from a ticket. I will consider supporting it in the future
Regards,
Tuan
Currently, we do not have an option to delete attachments from a ticket. I will consider supporting it in the future
Regards,
Tuan
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- Kent Chadwick
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8 months 2 weeks ago #165944
by Kent Chadwick
Replied by Kent Chadwick on topic Delete attachment
We would also like to see this feature added to the HelpDesk attachments. An earlier version of HelpDesk did support deleting attachments.
Thank you,
Kent
Thank you,
Kent
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- Tuan Pham Ngoc
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8 months 1 week ago #165948
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Delete attachment
Hi Kent
This feature is already supported in the extension. Please make sure you are using latest version and you will see this feature
Tuan
This feature is already supported in the extension. Please make sure you are using latest version and you will see this feature
Tuan
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- Kent Chadwick
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8 months 1 week ago #166121
by Kent Chadwick
Replied by Kent Chadwick on topic Delete attachment
Tuan,
I just installed Helpdesk Pro 5.4.1 and found that it doesn't have a way to delete an attachment from a ticket. A user can delete a whole comment, but not just the attachment. Am I missing a configuration setting?
Thanks,
Kent
I just installed Helpdesk Pro 5.4.1 and found that it doesn't have a way to delete an attachment from a ticket. A user can delete a whole comment, but not just the attachment. Am I missing a configuration setting?
Thanks,
Kent
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- Tuan Pham Ngoc
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8 months 6 days ago #166122
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Delete attachment
Hi Kent
Currently, we only allow deleting attachments for admin/manager. I will consider improving it to allow user to delete his own attachments, too
Regards,
Tuan
Currently, we only allow deleting attachments for admin/manager. I will consider improving it to allow user to delete his own attachments, too
Regards,
Tuan
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- Kent Chadwick
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8 months 6 days ago #166148
by Kent Chadwick
Replied by Kent Chadwick on topic Delete attachment
Tuan,
I am an administrator and manager, but I don't see a way to delete an attachment. I've attached a screenshot example. What am I doing wrong?
Thanks,
Kent
I am an administrator and manager, but I don't see a way to delete an attachment. I've attached a screenshot example. What am I doing wrong?
Thanks,
Kent
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- Tuan Pham Ngoc
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8 months 6 days ago #166149
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Delete attachment
Look strange to me. Could you submit a support ticket sending us super user account of your site and link to the page
I will check to see why there is no delete button and get it sorted
Tuan
I will check to see why there is no delete button and get it sorted
Tuan
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