Helpdesk Pro Custom Fields issue

Gianluca Grotto
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1 year 7 months ago #158272 by Gianluca Grotto

Helpdesk Pro Custom Fields issue was created by Gianluca Grotto

I have just installed the component HelpdekPro in my enviroment:
Joomla 3.10.11
PHP 7.4
Helpdesk Pro version 5.2.0

After I have defined the ticket custom fields, they are visible on the tickets grid (MyTickets).
But when the user create a new ticket these fields don't appears on the Form.

Any idea?

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Tuan Pham Ngoc
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1 year 7 months ago #158274 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic Helpdesk Pro Custom Fields issue

That's strange to me. Could you please submit a support ticket sending us:

1. Super admin account of your site

2. Link to submit ticket page

I will check to see why it is not being displayed on submit ticket form and guide you to correct it

Tuan

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Gianluca Grotto
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1 year 7 months ago - 1 year 7 months ago #158275 by Gianluca Grotto

Replied by Gianluca Grotto on topic Helpdesk Pro Custom Fields issue

Dear Tuan,
It is a testing enviroment on my local pc.

below images

Last edit: 1 year 7 months ago by Gianluca Grotto.

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Gianluca Grotto
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1 year 7 months ago #158276 by Gianluca Grotto

Replied by Gianluca Grotto on topic Helpdesk Pro Custom Fields issue

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Tuan Pham Ngoc
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1 year 7 months ago #158277 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic Helpdesk Pro Custom Fields issue

Could you please show me a screenshot of the custom field setup? Is it assigned to certain category ?

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Gianluca Grotto
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1 year 7 months ago - 1 year 7 months ago #158278 by Gianluca Grotto

Replied by Gianluca Grotto on topic Helpdesk Pro Custom Fields issue

All categories are assigned.

Here other screenshots

Last edit: 1 year 7 months ago by Gianluca Grotto.

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Tuan Pham Ngoc
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1 year 7 months ago #158283 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic Helpdesk Pro Custom Fields issue

Hi Gianluca

On submit ticket form, please try to select a category from categories dropdown, then the field should be displayed

If not, I don't know what's wrong. In this case, please submit a setup a site to a public accessible server so that I can check it. Without having access to your site, it's hard for me to provide support

Regards,

Tuan

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Gianluca Grotto
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1 year 7 months ago #158285 by Gianluca Grotto

Replied by Gianluca Grotto on topic Helpdesk Pro Custom Fields issue

I understand your difficulty in verifying this problem.
I have selected all categories as you can see in the picture.
First I tried to select only the "All categories" item but without success, then I tried to select all items together but same result.
We can arrange a connection with the teamviewer if you wish, but I prefer to communicate my account privately via email.

Thanks Gianluca

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