Hi,
Is it possible to edit who owns the ticket? We can change managers/staff but we can't change the person who receives notifications when the ticket is updated.
If HelpDesk Pro does not currently have that feature, here is why it may be nice to add the feature.
Editing the ticket owner is useful in our organization because people retire and sometimes their ticket is related to a project, so we need to forward the ticket to the new person so the can take responsibility for the ticket and have access to the information in the ticket.
I'm guessing we can edit the owner of the ticket in phpMyAdmin, however it would be nice to be able to do this from the front or back end of the staff site.
Thanks,
Sharon
