Helpdeskpro Reply Via Email - Reject specific email address/es or Message

  • lcabezas
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2 months 3 days ago #155916 by lcabezas
Hi,

One of the issues we encountered in using Helpdeskpro Reply Via Email, is from Mail Delivery Failure. When that happens, sometimes we are bombarded by lots of tickets created. 
Is there a way to avoid this?

Was thinking, is it possible to have like a field on the plugin where we can reject (or at-least - don't process) specific email addresses or even certain text on the message on the Subject. That way, if it's a bounced email, it will not create a new ticket.

Regards,

Lito

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2 months 2 days ago #155944 by Tuan Pham Ngoc
Hi Lito

Nice idea. It is not supported now. But I will try to support it in near future

Tuan

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1 month 3 weeks ago #156200 by Tuan Pham Ngoc
I have the code implemented. Added two new settings to the plugins:

- Ignore Subjects
- Ignore Emails

For each of these settings, you can enter multiple items (each items in one like) and if the it match the ignored settings, that email will be ignored.

Will need to test it more before making newrelease

Regards,

Tuan

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1 month 3 weeks ago #156218 by Tuan Pham Ngoc
Just want to update that you can now update to 5.2.0 to use this new improvements

Regards,

Tuan

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  • lcabezas
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1 month 3 weeks ago #156220 by lcabezas
Thank you very much Tuan.

We'll try this and give you feedback if we encounter issue.

Regards.

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1 month 3 weeks ago #156221 by Tuan Pham Ngoc
OK, Thanks !

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