Auto-assign ticket to specific Staff based on Category

  • lcabezas
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1 year 1 month ago #155855 by lcabezas
Hi,

Is it possible to auto-assign tickets to specific Staff based on Category?
Basically, what we want to do is that if a ticket is created like Legal category, this will be assigned already to the Staff that handles legal matters.

Thanks.

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1 year 1 month ago #155861 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Auto-assign ticket to specific Staff based on Category
Hello

Unfortunately, it is not possible. In this case, maybe you should edit the category, set that staff to be Manager of category and he will be allowed to replies to all tickets from that category

Tuan

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