Can tickets be imported?
- Zoe White
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1 year 9 months ago #148083
by Zoe White
A severely sight impaired (blind) Joomla user and member of the Joomla Accessibility Team.
Can tickets be imported? was created by Zoe White
Hello,
There is a Ticket Export function within Helpdesk Pro but, is there any way of importing those tickets into a fresh install of Helpdesk Pro on a Joomla 4 site?
If that is not an option, could I use phpMyAdmin to accomplish this?
Many thanks in advance,
There is a Ticket Export function within Helpdesk Pro but, is there any way of importing those tickets into a fresh install of Helpdesk Pro on a Joomla 4 site?
If that is not an option, could I use phpMyAdmin to accomplish this?
Many thanks in advance,
A severely sight impaired (blind) Joomla user and member of the Joomla Accessibility Team.
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- Tuan Pham Ngoc
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1 year 9 months ago #148084
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Can tickets be imported?
Hello Julian
No, we do not support import tickets. Where do you get tickets to import? If it is from old site which uses Helpdesk Pro to new site, then Yes, you can do that via database
Regards,
Tuan
No, we do not support import tickets. Where do you get tickets to import? If it is from old site which uses Helpdesk Pro to new site, then Yes, you can do that via database
Regards,
Tuan
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- Zoe White
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1 year 9 months ago #148091
by Zoe White
A severely sight impaired (blind) Joomla user and member of the Joomla Accessibility Team.
Replied by Zoe White on topic Can tickets be imported?
Hello Tuan,
Ok, I will use phpMyAdmin to transfer the old tickets from a Joomla 3 site to a new Joomla 4 site.
Can you tell me the table(s) in the database holding the relevant data please?
Why am I doing this?
Basically, having stripped out the old Joomla 3 site ready for upgrading to Joomla 4, following the instructions, removing or disabling everything and I mean everything not Joomla necessary, the upgrade fails every time!
The site needed a complete revamp anyway, so now is a good time to start it again.
Cheers,
Ok, I will use phpMyAdmin to transfer the old tickets from a Joomla 3 site to a new Joomla 4 site.
Can you tell me the table(s) in the database holding the relevant data please?
Why am I doing this?
Basically, having stripped out the old Joomla 3 site ready for upgrading to Joomla 4, following the instructions, removing or disabling everything and I mean everything not Joomla necessary, the upgrade fails every time!
The site needed a complete revamp anyway, so now is a good time to start it again.
Cheers,
A severely sight impaired (blind) Joomla user and member of the Joomla Accessibility Team.
Please Log in or Create an account to join the conversation.
- Tuan Pham Ngoc
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1 year 9 months ago #148092
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Can tickets be imported?
Hello
All tables with _hepdkeskpro_ prefix.
All tables with _hepdkeskpro_ prefix.
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