impossible to modify a ticket from backend

  • Antonio
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2 years 10 months ago - 2 years 10 months ago #148066 by Antonio
Hi staff,
it is a strage behaviours: often, when i enter in admin backend and try to open a ticket created from an user, i cannot modify it in any way!
How to fix it? What could be the problem? Thanks
Last edit: 2 years 10 months ago by Antonio.

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2 years 10 months ago #148073 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic impossible to modify a ticket from backend
Hello Antonio

Currently, we do not support editing a ticket. We only allow changing comments inside a ticket at the moment.

I will see if I can support editing ticket message in the future

Regards,

Tuan

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2 years 10 months ago #148079 by Antonio
Replied by Antonio on topic impossible to modify a ticket from backend
Dear staff, maybe i gave you a bad idea
I mean: when i go into a ticket, i cannot manage it!
ibb.co/hMmfRjk

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2 years 10 months ago #148080 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic impossible to modify a ticket from backend
Hello Antonio

The screenshot does not show me the problem. Maybe you can submit a support ticket sending us super admin account of your site and tell me ID of the ticket which I can access and see the issue. I will check to see what's wrong and get it sorted

Regards,

Tuan
The following user(s) said Thank You: Antonio

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