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impossible to modify a ticket from backend
- Antonio
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2 years 10 months ago - 2 years 10 months ago #148066
by Antonio
impossible to modify a ticket from backend was created by Antonio
Hi staff,
it is a strage behaviours: often, when i enter in admin backend and try to open a ticket created from an user, i cannot modify it in any way!
How to fix it? What could be the problem? Thanks
it is a strage behaviours: often, when i enter in admin backend and try to open a ticket created from an user, i cannot modify it in any way!
How to fix it? What could be the problem? Thanks
Last edit: 2 years 10 months ago by Antonio.
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- Tuan Pham Ngoc
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2 years 10 months ago #148073
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic impossible to modify a ticket from backend
Hello Antonio
Currently, we do not support editing a ticket. We only allow changing comments inside a ticket at the moment.
I will see if I can support editing ticket message in the future
Regards,
Tuan
Currently, we do not support editing a ticket. We only allow changing comments inside a ticket at the moment.
I will see if I can support editing ticket message in the future
Regards,
Tuan
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- Antonio
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2 years 10 months ago #148079
by Antonio
Replied by Antonio on topic impossible to modify a ticket from backend
Dear staff, maybe i gave you a bad idea
I mean: when i go into a ticket, i cannot manage it!
ibb.co/hMmfRjk
I mean: when i go into a ticket, i cannot manage it!
ibb.co/hMmfRjk
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- Tuan Pham Ngoc
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2 years 10 months ago #148080
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic impossible to modify a ticket from backend
Hello Antonio
The screenshot does not show me the problem. Maybe you can submit a support ticket sending us super admin account of your site and tell me ID of the ticket which I can access and see the issue. I will check to see what's wrong and get it sorted
Regards,
Tuan
The screenshot does not show me the problem. Maybe you can submit a support ticket sending us super admin account of your site and tell me ID of the ticket which I can access and see the issue. I will check to see what's wrong and get it sorted
Regards,
Tuan
The following user(s) said Thank You: Antonio
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