Email Notifications for Comments

Hello,

When a user adds a comment in a Ticket, it sends an email notification, it's possible to include this comment in the email? I only see that I can include the tag "TICKET_MESSAGE" but this field only adds the first opening ticket message, not the new comment added.

Kind Regards,
Sergio

Hello Sergio

You can use [TICKET_COMMENT] tag and it will include the comment

Regards,

Tuan

Hi,

Thanks for the quick response, it works like a charm. Thanks for your support.

Kind Regards,
Sergio

You're welcome !