Possible bug with J4 and HelpDesk Pro 5.0.2

  • Zoe White
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2 years 7 months ago #146522 by Zoe White
Hello,

I might have found a possible bug with HelpDesk Pro running on Joomla 4.

Issue:
When displaying a new ticket form within an article and the focus arrives at the select category drop down list, the following error is displayed:

jqv:custom rule not found - undefined

It is accompanied by a close button

Specification.
Joomla version 4.0.3
HelpDesk Pro version 5.0.2

Cheers,

A severely sight impaired (blind) Joomla user and member of the Joomla Accessibility Team.

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  • Tuan Pham Ngoc
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2 years 7 months ago #146535 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Possible bug with J4 and HelpDesk Pro 5.0.2
Hello Julian

If it is possible, could you please submit a support ticket sending us super admin account of your site and send us link to the page which we can see the error?

We are going to check to see why the issue happens and get it corrected

Regards,

Tuan

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