Change Owner of Ticket

  • Howard White
  • Topic Author
  • Offline
  • New Member
  • New Member
More
4 years 7 months ago #131982 by Howard White
Change Owner of Ticket was created by Howard White
Occasionally, staff will enter tickets on clients' behalf. Is there a way to reassign ownership (change submitter) of a ticket that does not involve going into the database?

Thanks

Please Log in or Create an account to join the conversation.

More
4 years 7 months ago #131990 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Change Owner of Ticket
Hello Howard

At the moment, it's not possible to change it. We will develop a plugin to allow changing it in the next release

Regards,

Tuan

Please Log in or Create an account to join the conversation.

  • Howard White
  • Topic Author
  • Offline
  • New Member
  • New Member
More
4 years 7 months ago #131997 by Howard White
Replied by Howard White on topic Change Owner of Ticket
Thanks Tuan! That will be a great feature to add on. Looking forward to seeing it.

Cheers

Please Log in or Create an account to join the conversation.

More
4 years 7 months ago #132003 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Change Owner of Ticket
Will update you when it's implemened and ready to use

Regards,

Tuan

Please Log in or Create an account to join the conversation.

Moderators: Tuan Pham Ngoc