Change Owner of Ticket

Howard White
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4 years 10 months ago #131982 by Howard White

Change Owner of Ticket was created by Howard White

Occasionally, staff will enter tickets on clients' behalf. Is there a way to reassign ownership (change submitter) of a ticket that does not involve going into the database?

Thanks

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Tuan Pham Ngoc
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4 years 10 months ago #131990 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic Change Owner of Ticket

Hello Howard

At the moment, it's not possible to change it. We will develop a plugin to allow changing it in the next release

Regards,

Tuan

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Howard White
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4 years 10 months ago #131997 by Howard White

Replied by Howard White on topic Change Owner of Ticket

Thanks Tuan! That will be a great feature to add on. Looking forward to seeing it.

Cheers

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Tuan Pham Ngoc
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4 years 10 months ago #132003 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic Change Owner of Ticket

Will update you when it's implemened and ready to use

Regards,

Tuan

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