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Pre-defined replies

  • Frédéric Bianchi
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4 years 10 months ago #131328 by Frédéric Bianchi
Pre-defined replies was created by Frédéric Bianchi
Hello,
i dont see how i can use the pre-defined replies.
I have create a test message in pre-defined replies, but when i open a ticket and try to answer, i did not see the possibility to select a pre-defined replie...

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4 years 10 months ago #131332 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Pre-defined replies
Go to Extensions -> Plugins, enable Helpdesk Pro - Pre-reply messages plugin

Then try again. The option should be available

Tuan

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  • Frédéric Bianchi
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4 years 10 months ago #131350 by Frédéric Bianchi
Replied by Frédéric Bianchi on topic Pre-defined replies
Hello, ok thank you.

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