Ticket status default display

  • Frédéric Bianchi
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4 years 4 months ago #131327 by Frédéric Bianchi
Ticket status default display was created by Frédéric Bianchi
Hello,
i have a little problem.
When i go in admin and show the tickets, even if the filter is on "Tickets status" only the new tickets are showing.
So i have to select "All" to show all tickets.

Is there a bug ?

Regards,
Frédéric

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4 years 4 months ago #131631 by Frédéric Bianchi
Replied by Frédéric Bianchi on topic Ticket status default display
Hello,
can i have a reply please ?

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4 years 4 months ago #131632 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Ticket status default display
Hello

No, it's not a bugs. It's how the extension is designed to work. When the ticket status dropdown set to Ticket Status, the system will show tickets which you have to work on:

- Pending Tickets
- New Tickets

For Tickets which is require feedback from users, we won't show it. If you want to show these tickets, you will have to select ALL

So no bug here

Tuan

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4 years 4 months ago #131647 by Frédéric Bianchi
Replied by Frédéric Bianchi on topic Ticket status default display
OK, thank you,
Regards

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