HelpDeskPro 3.4.0/3.5.0 bug report
- Tuan Pham Ngoc
- Offline
- Administrator
Less
More
5 years 7 months ago #124711
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic HelpDeskPro 3.4.0/3.5.0 bug report
The problem here is that I already uses same code, not sure why it does not work for Tickets List
Tuan
Tuan
Please Log in or Create an account to join the conversation.
- Heigo
- Topic Author
- Offline
- New Member
Less
More
- Posts: 9
- Thank you received: 0
5 years 7 months ago #124712
by Heigo
Replied by Heigo on topic HelpDeskPro 3.4.0/3.5.0 bug report
Can you reproduce the issue at your system?
As I'm not customized the HDP, only added the translation, the issue must be at your system too.
Maybe some trick can be done to apply the translation for the custom categories?
Just checked the database too, and there are everything OK - the original language and translation are existing and are correct.
There should be something different how the dropdown is filled in those views, maybe in the all tickets view, the dropdown are not affected by language switch, but every other part of the view is working correctly.
Feels strange to me also, but it should be some nasty bug
As I'm not customized the HDP, only added the translation, the issue must be at your system too.
Maybe some trick can be done to apply the translation for the custom categories?
Just checked the database too, and there are everything OK - the original language and translation are existing and are correct.
There should be something different how the dropdown is filled in those views, maybe in the all tickets view, the dropdown are not affected by language switch, but every other part of the view is working correctly.
Feels strange to me also, but it should be some nasty bug
Please Log in or Create an account to join the conversation.
- Heigo
- Topic Author
- Offline
- New Member
Less
More
- Posts: 9
- Thank you received: 0
5 years 7 months ago - 5 years 7 months ago #124713
by Heigo
Replied by Heigo on topic HelpDeskPro 3.4.0/3.5.0 bug report
.
Last edit: 5 years 7 months ago by Heigo.
Please Log in or Create an account to join the conversation.
- Heigo
- Topic Author
- Offline
- New Member
Less
More
- Posts: 9
- Thank you received: 0
5 years 7 months ago #124716
by Heigo
Replied by Heigo on topic HelpDeskPro 3.4.0/3.5.0 bug report
Sorry! Everything is solved for now.
Actually it was caused by browser cache, so that it cached previous values.
Discovered it by using accidentally different browser and everything worked magically...
Everything seems to be OK!
Thank you a lot for fixing this!
Actually it was caused by browser cache, so that it cached previous values.
Discovered it by using accidentally different browser and everything worked magically...
Everything seems to be OK!
Thank you a lot for fixing this!
Please Log in or Create an account to join the conversation.
- Tuan Pham Ngoc
- Offline
- Administrator
5 years 7 months ago #124717
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic HelpDeskPro 3.4.0/3.5.0 bug report
. That's why I did not understand why it did not work. I'm glad it causes by cache
You should download latest package and upgrade it again to have the category in ticket list (category column) displays in correct language, too
Tuan
You should download latest package and upgrade it again to have the category in ticket list (category column) displays in correct language, too
Tuan
Please Log in or Create an account to join the conversation.
Moderators: Tuan Pham Ngoc
Support
Documentation
Information
Copyright © 2024 Joomla Extensions by Joomdonation. All Rights Reserved.
joomdonation.com is not affiliated with or endorsed by the Joomla! Project or Open Source Matters.
The Joomla! name and logo is used under a limited license granted by Open Source Matters the trademark holder in the United States and other countries.
The Joomla! name and logo is used under a limited license granted by Open Source Matters the trademark holder in the United States and other countries.