Can't add a new ticket

We are using Helpdesk Pro 3.2.0 in an updated website and just moved it from Test to Production, including doing a table transfer of data. Now the New Ticket button doesn't work. Do you have any suggestions for fixing this? Is there a rebuild command that I could try?

Thank you,

Kent Chadwick

Hi Kent

No, there is no rebuild command which you can try. Better, update your site to latest version 3.4.0 of the extension and then try again

If the error still happens, maybe there is a problem with your transfer. In this case, submit a support ticket sending us super admin account and tell us what we need to do to see the problem so that we can check it

Regards,

Tuan

Tuan,

Thank you very much for your very quick response. We tried upgrading to HelpDeskPro 3.4.0 and that did not resolve the problem. We've created a support ticket, #87541.

Thanks,

Kent

OK Kent. We will check and reply you via support ticket within today

Regards,

Tuan

Thank you very much Tuan.

--Kent