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hide "Change Ticket Status" options from users, show only "close tickets"

YoraiR
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8 years 6 months ago #107616 by YoraiR

hide "Change Ticket Status" options from users, show only "close tickets" was created by YoraiR

hello tuan,

when a user view the details page for 1 of his tickets, he can change the state of that ticket to any of the published states in the system - including "new".

i don't need the users seing this and changing the ticket's status, except for when they submit a comment (which update the status automaticly) or when they close the ticket.

is it possible to show this option (change status) only for admins?

thank you very much

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hide "Change Ticket Status" options from users, show only "close tickets"

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