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Registered users have access to predefined answers

  • Joeri Franck
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6 years 7 months ago #104042 by Joeri Franck
Registered users have access to predefined answers was created by Joeri Franck
When a user sends in a ticket and he looks to his tickets, he can see all the predefined answers.

Or is the menuitem 'mytickets' not meant for users?
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6 years 7 months ago #104043 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Registered users have access to predefined answers
Hi Joeri

Go to Extensions -> Plugins, find the plugin Helpdesk Pro - Pre-reply messages , click on it to edit, set Access to Special

Then registered users won't be able to see and use this pre-defined messages

Tuan

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  • Joeri Franck
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6 years 7 months ago #104044 by Joeri Franck
Replied by Joeri Franck on topic Registered users have access to predefined answers
That seems to work, thanks!

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6 years 7 months ago #104070 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Registered users have access to predefined answers
Great. Thanks for confirming

Regards,

Tuan

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