Re-open ticket and answering ticket by email.

Hi
Two questions.
#1 - Is it possible to re-open a closed ticket (user or/and admin)?
#2 - Is it possible to answer a ticket through the email, instead of loging in to helpdesk (user or/and admin)?

If this is not possible to do now, will you consider to implement it in to future version?

Hi

#1 - Is it possible to re-open a closed ticket (user or/and admin)?

=> Admin can change the status of the ticket to re-open it. Just edit the ticket, and change status of the ticket (to Pending for example) and ticket will be opened

#2 - Is it possible to answer a ticket through the email, instead of loging in to helpdesk (user or/and admin)?

=> That might be something in the future. But to be honest, it doesn't have high priority in my list

Tuan

Hi
Thanks for expanation.
For #1 re-opening a ticket from user point is this something that will come in a future release?