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No email to manager
- baryshevas
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9 years 11 months ago #56045
by baryshevas
No email to manager was created by baryshevas
Hi. Manager dosen't recieve an email when customer create a ticket. I put manager's name in Category options but no result
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- Tuan Pham Ngoc
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9 years 11 months ago #56088
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic No email to manager
Hi
Please make sure you put the username, not the name of the Manager into that field and it should work well
Could you please check it and try again ?
Tuan
Please make sure you put the username, not the name of the Manager into that field and it should work well
Could you please check it and try again ?
Tuan
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9 years 11 months ago #56100
by baryshevas
Replied by baryshevas on topic No email to manager
Yes, I mean it was username it that field ofcourse. No result. But the customer recieve his emails
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