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Error when sorting Helpdesk Pro 1.3.0 categories
- Jeffery Parker
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10 years 11 months ago - 10 years 11 months ago #43323
by Jeffery Parker
Error when sorting Helpdesk Pro 1.3.0 categories was created by Jeffery Parker
After I sort by categories and then click on the Save Order button the Joomla backend screen becomes corrupted and the following error is generated:
Error_ 0 SQL=SELECT id, ordering FROM [xxxx]_helpdeskpro_categories WHERE ordering >=0 AND parent = 0 ORDER BY ordering
Error_ 0 SQL=SELECT id, ordering FROM [xxxx]_helpdeskpro_categories WHERE ordering >=0 AND parent = 0 ORDER BY ordering
Last edit: 10 years 11 months ago by Jeffery Parker.
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- Tuan Pham Ngoc
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10 years 11 months ago #43545
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Error when sorting Helpdesk Pro 1.3.0 categories
Hi
Sorry I missed this support ticket. Could you please submit a support ticket sending us admin and FTP account of your site ? I will check to see what's wrong and get it corrected for you !
Regards,
Tuan
Sorry I missed this support ticket. Could you please submit a support ticket sending us admin and FTP account of your site ? I will check to see what's wrong and get it corrected for you !
Regards,
Tuan
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10 years 11 months ago #43547
by Jeffery Parker
Replied by Jeffery Parker on topic Error when sorting Helpdesk Pro 1.3.0 categories
OK, I've submitted a ticket with site access details.
Jeff
Jeff
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10 years 11 months ago #43624
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Error when sorting Helpdesk Pro 1.3.0 categories
Hi Jeff
Replied you one or two days ago via support ticket to say that the issue was fixed. Please go to your site to check it and confirm !
Tuan
Replied you one or two days ago via support ticket to say that the issue was fixed. Please go to your site to check it and confirm !
Tuan
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10 years 11 months ago #43665
by Jeffery Parker
Replied by Jeffery Parker on topic Error when sorting Helpdesk Pro 1.3.0 categories
All fixed. Thank you for the quick response.
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