Add fields in Email to Customer

Hello,
I add custom field to ticket named :

hdp_PROD1

How I should wrote in "New ticket user email body", that value from hdp_PROD1 dropdown field apper in email?

I wrote

[hdp_PROD1]
[HDP_PROD1]
[PROD1]

But no one works

Hello, Plz help

Hi

This will require some modifications to the code. Could you please submit a support ticket sending us admin and FTP account of your site so that we can check and edit code for you!

Regards,

Tuan

Hi

This feature is now available in the extension. If you want to use this feature, simply download latest version, upgrade it to your site. After that, you can use the tag [HDP_PROD1] to include data for the custom field in the email message. Please note that when you use the tag, all characters in the tag must be in upper case.

Tuan