Logging out of helpdesk pro problem ....

  • Terry Rugg
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11 years 6 months ago #32087 by Terry Rugg
Logging out of helpdesk pro problem .... was created by Terry Rugg
Hi,
We have just purchased Helpdesk Pro and I wish to implement it asap.
But I have a slight problem.

I have made the HOME page TICKET LIST/MANAGE TICKETS and I get a login screen first of all - which is great - but after logging in there does not appear to be a LOG-OUT button.

Can you please advise how we can do this?
As I believe when we make this 'live' the users will want to be able to log-out as there could be sensitive information within the tickets.

thanking you,
Terry.

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11 years 6 months ago #32088 by Terry Rugg
Replied by Terry Rugg on topic Re: Logging out of helpdesk pro problem ....
Sorry - forgot to say we are using Joomla 3.1 and the protostar template.

T.

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11 years 6 months ago #32231 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Logging out of helpdesk pro problem ....
Hi Terry

I remember I replied this question via Ticket or Email. Have you received my response yet ?

Basically, I think you should create a menu item to allow users to login / logout. The login/logout process is handled by Joomla core, not by Helpdesk Pro.

If you need more support on this (for example, want us to create the menu item for you), please reply via support ticket !

Tuan

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