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Manager can't reply to ticket, change ticket...
- Yvan GODARD
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11 years 9 months ago #26131
by Yvan GODARD
Manager can't reply to ticket, change ticket... was created by Yvan GODARD
From frontend, manager can't reply to the ticket, change ticket status, change ticket category, change ticket priority. Only the user who have created this ticket can. Have any solution (on joomla 3) ?
When manager try to do this on frontend, it goes back to list of tickets (table).
Any solution ?
Furthermore, I would like to receive an invoice for my purchase (attached to the email godardyvan@gmail.com with which I agreed). Can you send me?
When manager try to do this on frontend, it goes back to list of tickets (table).
Any solution ?
Furthermore, I would like to receive an invoice for my purchase (attached to the email godardyvan@gmail.com with which I agreed). Can you send me?
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- Tuan Pham Ngoc
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11 years 9 months ago #26146
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Manager can't reply to ticket, change ticket...
Hi Yvan
That's strange. Could you please submit a support ticket sending me administrator and FTP account of your site so that I can check it directly on your site ?
Tuan
That's strange. Could you please submit a support ticket sending me administrator and FTP account of your site so that I can check it directly on your site ?
Tuan
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