Product custom message

  • Maurizio
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4 months 2 weeks ago - 4 months 2 weeks ago #169764 by Maurizio
Product custom message was created by Maurizio
Could you please add the feature to automatically send a product custom mail to the customer that purchase a product?
example:
im my store i sell softwareA and softwareB
if the customer purchase and finalise the order of softwareA eshop will send an email related to SoftwareA (Setup instructions, etc etc)
if the customer purchase and finalise the order of both softwareA and softwareB eshop will send an email with SoftwareA (Setup instructionst, etc etc) and another email with SoftwareB (Setup instructions, etc etc)

and of course the message should be different according to the language of the order.

currently i'm sending manually the instructions for every order but this could be automated.
Last edit: 4 months 2 weeks ago by Maurizio.

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  • Giang Dinh Truong
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4 months 1 week ago #169873 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Product custom message
Hello Maurizio,

Thank you for your suggestion. I read your post, so what you want is: Each product in your store will have a separate email content. Then if a product is purchased, the system will send the email of that product to customer? So if an order has total of 5 products, once order is paid, the system will send the email notification to admin's store, to customer (as now), you want to send other 5 emails which are related to 5 products to customer too, right?

Sincerely, Giang

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  • Maurizio
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3 months 3 weeks ago #170140 by Maurizio
Replied by Maurizio on topic Product custom message
yes exactly.

thank you

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  • Maurizio
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3 months 3 weeks ago #170142 by Maurizio
Replied by Maurizio on topic Product custom message
i forgot to mention that these product emails should be sent only if order status is "completed" because the emails can contains informations or instructions that should be sent only when the order is paied.

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  • Giang Dinh Truong
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2 months 21 hours ago #170849 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Product custom message
Hello Maurizio,

Thank you for confirming. Unfortunately, I think it is impossible to implement. It is impossible to have a separated email for each product. If store has thousands of products, I can not have thousands of email content.

Sincerely, Giang

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  • Maurizio
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1 month 3 weeks ago #170899 by Maurizio
Replied by Maurizio on topic Product custom message
in the products catalog you already have some fields like general, data, inventory, etc etc

Why you cannot add there a custome message?

when an order is completed you can send an email that include one or more custom messages. You can add all the custom messages in a single email to avoid a flood.

i'm tired of doing this manually and i see other stores in wordpress have this important feature.

if you don't want or cannot add it i will switch to wordpress

thank you for understing

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  • Giang Dinh Truong
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2 days 10 hours ago #171694 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Product custom message
Hello Maurizio,

I think I did not understand your requirement properly. I thought with each purchased product, we need to send a separated email to customer, then I think it is impossible to implement.

However, with each purchased product which have a custom message, then we will attach that custom message into the customer's email notification so they can read all of custom messages of purchased products in that message.

How do you think about this?

Sincerely, Giang

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  • Maurizio
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2 days 2 hours ago #171701 by Maurizio
Replied by Maurizio on topic Product custom message
yes it would be a nice solution... thank you
The following user(s) said Thank You: Giang Dinh Truong

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  • Giang Dinh Truong
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1 day 20 hours ago #171708 by Giang Dinh Truong
Replied by Giang Dinh Truong on topic Product custom message
Okay Maurizio!

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