Abandoned Cart - Follow Up Email with Link to Item

Hi Giang

We noticed quite a few customers abandoned the shopping cart and we wanted to follow up as to why.

One important thing is to provide a link to the items they had.

Within the admin, there's already a code to "edit" the cart info so I think it may be possible to provide this link to the customer who abandoned the cart as the contents are still there.

Example of admin link: www.domainname.com/administrator/index.p...dit&cid%5B%5D=123456

How can we provide the link so that the customer may simply click on it and complete their purchase?

Thanks

Hi Omar,

If customer logged in to create the order, then when they are in order history at the front-end side, they have option to re-order. I think this should work.

Currently, there is no option to send link to customer to complete their order.

Sincerely, Giang

Hello Giang,

Correct, they can log in and then reorder. What we did was send the customer the login link, but it can be useful for marketing purposes to have the customer pick up where they left off. Something to think about.

Regards,
JR

OK Omar!
I will think more about it.
Sincerely, Giang

This is pretty fundamental and most carts have it.

User abandons cart
System sends a reminder mail with (an option) to have a coupon discount

Hi,

I added this to wish list feature of EShop and I will try to do it in the future.

Sincerely, Giang