Stripe checkout error 400

  • Francesco Loppini
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3 weeks 1 day ago #176306 by Francesco Loppini
Stripe checkout error 400 was created by Francesco Loppini
Hi,
All of a sudden, for a couple of days now, when someone pays with Stripe, the payment goes through, then returns to the thank you page, but the subscriber isn't created and the email isn't sent. The Stripe webhook dashboard gives me a 400 error, with no further explanation. I searched the forum and pointed out that the signing secret is entered (after all, everything worked until December 25th).
What's happen?

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3 weeks 1 day ago #176307 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Stripe checkout error 400
Usually, it happens because the Signing Secret parameter in the payment plugin is wrong. Could you please check?

See docs.joomdonation.com/eventsbooking/basi...gins/stripe-checkout for instruction

Regards,

Tuan

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  • Francesco Loppini
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3 weeks 1 day ago #176308 by Francesco Loppini
Replied by Francesco Loppini on topic Stripe checkout error 400
The Signing Secret parameter in the payment plugin is correct, I checked several times.

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3 weeks 1 day ago #176309 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Stripe checkout error 400
The wrong signing secret is the only reason causing 400 error. Please double check. If you cannot figure out:

- Please invite me tuanpn@joomdonation.com as a developer to your Stripe account. See support.stripe.com/questions/invite-team...-your-stripe-account for instructions
- Submit support ticket sending us super user account of your site

I will check and configure it properly for you

Regards,

Tuan

Regards,

Tuan

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3 weeks 1 day ago #176310 by Francesco Loppini
Replied by Francesco Loppini on topic Stripe checkout error 400
I Invite you as a developer and I submit a support ticket with super user account

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3 weeks 1 day ago #176312 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Stripe checkout error 400
Just want to update that we worked together and got the issue sorted. Turned out that the account uses newer API version than the one shipped with the payment plugin

Regards,

Tuan

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1 week 11 hours ago #176528 by Ulrike Anton
Replied by Ulrike Anton on topic Stripe checkout error 400
Hi, I have the same issue. Can you explain how to fix this? Or will the plugin be updated?

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1 week 10 hours ago #176532 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Stripe checkout error 400
Hi Ulrike

Exactly what is the issue you are having? if it is 400 error, mean Stripe webhook is not configured properly. You can submit support ticket and we can guide you for the next steps

Regards,

Tuan

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