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Refunds
- Amanda
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3 days 13 hours ago #171389
by Amanda
Refunds was created by Amanda
Hello!
Just an FYI... I discovered an issue with refunds via Stripe
My customer had registered for four events x2 registrants. One of the events did not go ahead so I needed to refund just one of those registrations for the customer. I found the customer's registration in EB for the event that needed refunding and checked the amount (£31.25), which was correct. But when clicked the 'Refund' for that single event registration ALL registrations for the customer were refunded back on that Stripe transaction (£107.10).
In our setup the cart option is enabled, so all those registrations were bundled together in one single payment. Apparently the refund button refunds everything for the associatedStripe payment ID. An unwelcome surprise anyone expecting to process a partial refund for a single registration.
Thanks for an otherwise brilliant extension.
Kind regards
Mark
Just an FYI... I discovered an issue with refunds via Stripe
My customer had registered for four events x2 registrants. One of the events did not go ahead so I needed to refund just one of those registrations for the customer. I found the customer's registration in EB for the event that needed refunding and checked the amount (£31.25), which was correct. But when clicked the 'Refund' for that single event registration ALL registrations for the customer were refunded back on that Stripe transaction (£107.10).
In our setup the cart option is enabled, so all those registrations were bundled together in one single payment. Apparently the refund button refunds everything for the associatedStripe payment ID. An unwelcome surprise anyone expecting to process a partial refund for a single registration.
Thanks for an otherwise brilliant extension.
Kind regards
Mark
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- Tuan Pham Ngoc
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3 days 12 hours ago #171390
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Refunds
Hi Mark
As of right now, the extension can only refund the whole transaction, not just the payment for single registrant
I will see if I can come up with a solution for this problem
Regards,
Tuan
As of right now, the extension can only refund the whole transaction, not just the payment for single registrant
I will see if I can come up with a solution for this problem
Regards,
Tuan
The following user(s) said Thank You: Amanda
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