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TAX VAT problem
- Thomas Zuechner
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3 weeks 6 days ago #170401
by Thomas Zuechner
TAX VAT problem was created by Thomas Zuechner
Hello Tuan,
I just discoverd, that EU Taxruels do not work anymore. I'm using 5.02. So far when a registrants selected another country then Austria the tax / VAT field was only put to zero when he entered a valid VAT Id. Now if someone changes from Austri e.g. to Germany taxes will not applied no matter if a VAT ID is provided or not, Can you help?
BR
Thomas
I just discoverd, that EU Taxruels do not work anymore. I'm using 5.02. So far when a registrants selected another country then Austria the tax / VAT field was only put to zero when he entered a valid VAT Id. Now if someone changes from Austri e.g. to Germany taxes will not applied no matter if a VAT ID is provided or not, Can you help?
BR
Thomas
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- Tuan Pham Ngoc
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3 weeks 6 days ago #170402
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic TAX VAT problem
Hello Thomas
Must be something special on your site. Please submit a support ticket sending us super user account of your site and link to registration form which is having the issue so that I can check to see why the issue happens and get it sorted
Regards,
Tuan
Must be something special on your site. Please submit a support ticket sending us super user account of your site and link to registration form which is having the issue so that I can check to see why the issue happens and get it sorted
Regards,
Tuan
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- Thomas Zuechner
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3 weeks 6 days ago #170403
by Thomas Zuechner
Replied by Thomas Zuechner on topic TAX VAT problem
Hi Tuan,
thanks for the quick reply. I just disabled EU Tax rules and enabled them again and now it works properly
Best regards
Thomas
thanks for the quick reply. I just disabled EU Tax rules and enabled them again and now it works properly
Best regards
Thomas
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- Tuan Pham Ngoc
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3 weeks 6 days ago #170404
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic TAX VAT problem
Great. Happy to hear that and thanks for the update, Thomas
Tuan
Tuan
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