Labels missing in billing when running in Language mode

  • Alexander Krasovskiy
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7 months 9 hours ago #168855 by Alexander Krasovskiy
Labels missing in billing when running in Language mode was created by Alexander Krasovskiy
We have added multilanguage support on our Joomla website. For some reason when running in another language (ru-RU) the labels in Billing Information are not displayed. They are displayed for Payment Information, but not billing. See attached image 

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  • Tuan Pham Ngoc
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6 months 4 weeks ago #168861 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Labels missing in billing when running in Language mode
Hi Alexander

I believe the issue happens because your site is a multilingual website, but you haven't translated the content to your language. See docs.joomdonation.com/membershippro/multilingual for instructions

Regards,

Tuan

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6 months 4 weeks ago - 6 months 4 weeks ago #168865 by Alexander Krasovskiy
Replied by Alexander Krasovskiy on topic Labels missing in billing when running in Language mode
We are using EventBooking - not MembershipPro. I did try to translate the fields but they don't show up. I tried adding translation both to client and server options.
Last edit: 6 months 4 weeks ago by Alexander Krasovskiy.

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6 months 4 weeks ago #168866 by Alexander Krasovskiy
Replied by Alexander Krasovskiy on topic Labels missing in billing when running in Language mode
I believe I have found the solution now - it is in the translation of Custom Fields...

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6 months 4 weeks ago #168867 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Labels missing in billing when running in Language mode
Sorry Alexander

For Events Booking, link to documentation is docs.joomdonation.com/eventsbooking/adva...eatures/multilingual

Regards,

Tuan

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6 months 4 weeks ago #168885 by Alexander Krasovskiy
Replied by Alexander Krasovskiy on topic Labels missing in billing when running in Language mode
Still I think it is strange that I am forced to enter translations. By default, it should just pick up default English labels. If you see in the screenshot of first message, the labels for Payment Information section are displayed even though they don't have translations. But labels for Billing Information section are missing...I worked around it by duplicating English labels (because I don't want to translate Billing information for legal purposes), but it doesn't make sense.

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6 months 4 weeks ago #168886 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Labels missing in billing when running in Language mode
Hmm

Unless I mis-understood your issue, you should not have to change Translation to change custom field

As I said, you will need to go to Events Booking -> Custom Fields, click on each custom field to edit

On custom field edit screen, you will see Translation tab and you can do the translation from there

Regards,

Tuan

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6 months 4 weeks ago #168889 by Alexander Krasovskiy
Replied by Alexander Krasovskiy on topic Labels missing in billing when running in Language mode
For each of the custom fields that are on the Billing - I have to edit, go to Translation tab and manually enter a value. Otherwise it is displayed blank on the entry screen. In my opinion, I shouldn't have to do this. It should display English label unless a value is entered for Translation.

 
 

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6 months 4 weeks ago #168890 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Labels missing in billing when running in Language mode
Yes, that's right. We cannot use data from default language. For Title of the field, that would be OK (for text fields), but for other field types (like Checkboxes, Radio, List...), you also needs to specify field values

So to have it works well, you will need to do the translation

Regards,

Tuan

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