Invoice changes not showing on pdf

  • Alison
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4 months 3 days ago #163133 by Alison
Invoice changes not showing on pdf was created by Alison
HI Tuan

I have changed some of the tex on the inovice via EB>Configuration>Invoice Settings
But when I download an actual invoice PDF the text remains as it was before and does not show the changes.

I do not have invoices set in the individual events.
There must be something simple I am missing, any ideas?

Thanks 
Alison

How the text is set up in configuration (after changes have been made)

 

How the text is showing in the PDF invoice (this was the text from before the change)

 

 

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  • Tuan Pham Ngoc
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4 months 3 days ago #163134 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Invoice changes not showing on pdf
Hi Alison

I have no clue why this happens. For this, we will have to check it directly on your site. Please submit a support ticket sending us super user account of your site and tell me ID of the registration record which we can download invoice and see this error

We are going to check to see why the issue happens and get it sorted

Regards,

Tuan

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