Website to Stripe checkout

Hello,

Starting yesterday (9/19/23) customers have been getting this error when attempting to make a purchase from our website using the Stripe checkout.
Prior to this everything was working correctly over the last 5ish months without a problem. To my knowledge nothing was changed/moved on the part of the website, webhook, or stripe settings. So far both our webhost and Stripe support have not been able to help.

Here is the error:

Registration failureYour registration was failureReasonCould not connect to Stripe ( api.stripe.com/v1/checkout/sessions ). Please check your internet connection and try again. If this problem persists, you should check Stripe's service status at twitter.com/stripestatus , or let us know at support@stripe.com. (Network error [errno 28]: Failed to connect to api.stripe.com port 443: Connection timed out)

Help!
Erick

Hi Erick

There could be only two reasons causing this issue :

1. Stripe did not work at the time

2. Or your server has something which blocks the request to api.stripe.com

I would suggest you to contact your hosting provider to check to see if they have something which blocks request to api.stripe.com . If they say No, you will need to contact Stripe and ask them to see why you are getting that error

Regards,

Tuan

Thanks for the info Tuan.

You're welcome Erick. Hope the issue will be sorted ASAP (please update us with the result and the reason if possible)

Regards,

Tuan