Hello,
Starting yesterday (9/19/23) customers have been getting this error when attempting to make a purchase from our website using the Stripe checkout.
Prior to this everything was working correctly over the last 5ish months without a problem. To my knowledge nothing was changed/moved on the part of the website, webhook, or stripe settings. So far both our webhost and Stripe support have not been able to help.
Here is the error:
Registration failureYour registration was failureReasonCould not connect to Stripe (
api.stripe.com/v1/checkout/sessions). Please check your internet connection and try again. If this problem persists, you should check Stripe's service status at
twitter.com/stripestatus, or let us know at
This email address is being protected from spambots. You need JavaScript enabled to view it.. (Network error [errno 28]: Failed to connect to api.stripe.com port 443: Connection timed out)
Help!
Erick