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Website to Stripe checkout
- Erick R Anderson
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2 months 1 week ago - 2 months 1 week ago #160840
by Erick R Anderson
Website to Stripe checkout was created by Erick R Anderson
Hello,
Starting yesterday (9/19/23) customers have been getting this error when attempting to make a purchase from our website using the Stripe checkout.
Prior to this everything was working correctly over the last 5ish months without a problem. To my knowledge nothing was changed/moved on the part of the website, webhook, or stripe settings. So far both our webhost and Stripe support have not been able to help.
Here is the error:
Registration failureYour registration was failureReasonCould not connect to Stripe (api.stripe.com/v1/checkout/sessions). Please check your internet connection and try again. If this problem persists, you should check Stripe's service status at twitter.com/stripestatus, or let us know at This email address is being protected from spambots. You need JavaScript enabled to view it.. (Network error [errno 28]: Failed to connect to api.stripe.com port 443: Connection timed out)
Help!
Erick
Starting yesterday (9/19/23) customers have been getting this error when attempting to make a purchase from our website using the Stripe checkout.
Prior to this everything was working correctly over the last 5ish months without a problem. To my knowledge nothing was changed/moved on the part of the website, webhook, or stripe settings. So far both our webhost and Stripe support have not been able to help.
Here is the error:
Registration failureYour registration was failureReasonCould not connect to Stripe (api.stripe.com/v1/checkout/sessions). Please check your internet connection and try again. If this problem persists, you should check Stripe's service status at twitter.com/stripestatus, or let us know at This email address is being protected from spambots. You need JavaScript enabled to view it.. (Network error [errno 28]: Failed to connect to api.stripe.com port 443: Connection timed out)
Help!
Erick
Last edit: 2 months 1 week ago by Erick R Anderson.
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- Tuan Pham Ngoc
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2 months 1 week ago #160842
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Website to Stripe checkout
Hi Erick
There could be only two reasons causing this issue :
1. Stripe did not work at the time
2. Or your server has something which blocks the request to api.stripe.com
I would suggest you to contact your hosting provider to check to see if they have something which blocks request to api.stripe.com . If they say No, you will need to contact Stripe and ask them to see why you are getting that error
Regards,
Tuan
There could be only two reasons causing this issue :
1. Stripe did not work at the time
2. Or your server has something which blocks the request to api.stripe.com
I would suggest you to contact your hosting provider to check to see if they have something which blocks request to api.stripe.com . If they say No, you will need to contact Stripe and ask them to see why you are getting that error
Regards,
Tuan
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2 months 1 week ago #160843
by Erick R Anderson
Replied by Erick R Anderson on topic Website to Stripe checkout
Thanks for the info Tuan.
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- Tuan Pham Ngoc
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2 months 1 week ago #160858
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Website to Stripe checkout
You're welcome Erick. Hope the issue will be sorted ASAP (please update us with the result and the reason if possible)
Regards,
Tuan
Regards,
Tuan
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