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  • Nicky Telles
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2 years 8 months ago #153211 by Nicky Telles
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Hi Tuan
When an existing member logs into the site and goes through the registration process after logging in, once all the information has been completed and it is sent to Stripe the attached message comes up. 

Can you advise what has happened, it was working before hand and now it is not.
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2 years 8 months ago #153212 by Nicky Telles
Replied by Nicky Telles on topic New registration
Just to add to the above it is happening on the group registration. This message appears.

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2 years 8 months ago #153226 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic New registration
The error message indicated that there is something wrong with email data passed to Stripe

Maybe it is because email field is not collected for billing information in group registration? Could you submit a support ticket sending us super admin account of the site and tell me step by step what I need to do to see the error

I will try to check to see why it happens and get it sorted

Regards,

Tuan

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2 years 8 months ago #153231 by Nicky Telles
Replied by Nicky Telles on topic New registration
Hi Tuan

With this info I have fixed it, the email address was showing in the Member 1 information area and I changed the custom field to show in the Group Billing part and I can now take registrations.

Thanks for the advice.

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2 years 8 months ago #153280 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic New registration
Great. Thanks for the update and happy to hear that the issue was fixed

Regards,

Tuan

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