Error with First Data

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13 years 11 months ago #9222 by mikej
Error with First Data was created by mikej
I am getting the following error when trying to process a payment with the first data payment plugin:

It is not possible to order from the store at this time.

Contact the merchant for further information (error 1002).

I am not sure why I am all of a sudden getting this error. I created a temp account with first data that had a store name. I put my domain for the order submission form and all worked. Now I had to put a different storename into the payment plugin, I went and changed the info on first data side and am getting the error of all of a sudden. It appears all of the settings are correct, but I am still getting the error. Site is going live in T minus 10 hours, without this working we are going to lose some heavy revenue.

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13 years 11 months ago #9224 by mikej
Replied by mikej on topic Re: Error with First Data
I figured this out. For some reason if the plugin is set to "Test mode" I get the following error. If I set the plugin to "Live Mode" it sends me to the site to input my credit card information. Any reasons on why Test mode isn't working?

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13 years 11 months ago #9237 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Re: Error with First Data
I believe when you are in TEST MODE, you will need to set your First Data account to Test Mode to make it works !

Regards,

Tuan

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