PDF Ticket Number and Prefix

Hi,

The PDF Ticket is downloaded as ticket_00013.pdf while [TICKET_NUMBER] prints RW00000. 

My settings are Ticket Start Number 1 and Ticket Prefix RW. Shouldn't the PDF be named RW00013?

Thanks

Some more information:

The registration is a group of min/max 2 with a 100% discount (is_group_billing).

The ticket helper seems to generate a different filepath for generateTicketsPDF and generateRegistrationTicketsPDF. 

Should my filename and ticket_number be RW_00013 or not?

Thanks

Hi

The [TICKET_NUMBER] tag should show the ticket number properly. In your case, look like something not correct. Please submit a support ticket sending me super user account of your site and tell me what I need to do to see the error so that I can check it

Tuan