Event Registration - Invalid verification code entered error message

Hello
I just received a phone call from someone who was trying to book onto one of our events but couldn't get to the eway payment page as a new user.
I walked them through the steps and also created myself a new test account at the same time.
We filled everything in together and when we both came to press the Process Payment button we got the following error message appear and it cleared out part of our information we had put in.

'Invalid verification code entered'

I went into the admin area of my website and see other people have registered all okay today for that event and other ones but we both couldn't.
I said I would look into it further and call them back.
I then went into another event and was able to register the same details all ok for that event. I then went back to the event we were getting the error on and that worked too.

Are you able to tell what might be causing some to register some to have the verification code error please?

Thanks

Hi Chris

It seems the client could not pass captcha validation for some reasons. As this validation is handled by Google Captcha, it is out of our control

In this case, maybe you could try to configure to use a different captcha plugin. Or just go to Events Booking -> Configuration, set Enable Captcha config option to No to disable captcha to allow users to register

Regards,

Tuan