All registrants exported to Excel - not from selected category

  • Bandola
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1 week 1 day ago #173628 by Bandola
Hi!

I use the export to Excel function quite frequently. 

I have organized our events into categories but when I export registrants from a selected category - all registrants in the system are exported. Not just the ones from the selected category.

For example. I have 4 events in the category 2025. It should be about 50 registrants in total in that category now. I select category = 2025 and Export (XLSX). Then ALL registrants in the system (+1000) are exported to Excel. Not just the 50 from category 2025.

It works if I export registrants from a single event. Then I get the registrants from that selected event.

Is it only me who have this problem? Am I doing something wrong?

Kind regards
Ola

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1 week 1 day ago #173630 by Tuan Pham Ngoc
Hi Ola

For this, I will have to check it directly on your site. Could you please submit a support ticket sending us super user account of the site and tell us step by step what we need to do to see the error

We are going to check to see why the issue happens and get it sorted

Regards,

Tuan

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1 week 9 hours ago #173636 by Tuan Pham Ngoc
So I checked and figured out there was a small bug in the code and got it fixed. If anyone has this similar issue, just access to My Downloads menu item, download latest package of Events Booking, upgrade it to your site, clear browser cache and the error will be gone

Regards,

Tuan

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  • Bandola
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1 week 8 hours ago #173637 by Bandola
Thanks Tuan!

Works fine now.

/Ola

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1 week 6 hours ago #173638 by Tuan Pham Ngoc
Great. Thanks for confirming, Ola

Tuan

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