Change registration fee after registration

  • Thomas Eilers
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1 week 3 days ago #172951 by Thomas Eilers
Change registration fee after registration was created by Thomas Eilers
Hi Tuan,

I need to update the registration fee of one registration. Today he registered with paying 890€.
Now, I need to give him a discount of 100%. So he has to pay 0€.
I am doing the following steps:

1. In field Discount Amount I put in 890€
2. I click on "Re-calculate Registration Fee"
3. Save
(see first screenshot)

After saving, nothing changed
4. Discount Amount is empty
5. Gross Amount is showing 890€ (as bevore)
(see second screenshot)

What is wrong?

Thanks and regards,
Thomas
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1 week 3 days ago #172957 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Change registration fee after registration
Hi Thomas

Just change the amount fields directly and do not check on Re-calculate Registration Fee. Then when you save the record, the amount fields you entered will be saved

Regards,

Tuan

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1 week 2 days ago #172976 by Thomas Eilers
Replied by Thomas Eilers on topic Change registration fee after registration
Hi Tuan,

ok, it works as you have explained. Thank you.
That means I cannot use the the discount field as described in the documentation?

Regards,
Thomas

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1 week 2 days ago #172981 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Change registration fee after registration
Sorry Thomas. What discount field you are talking about and what does not work as you want? Could you please explain more details about it?

Tuan

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1 week 17 hours ago #173008 by Thomas Eilers
Replied by Thomas Eilers on topic Change registration fee after registration
Hello Tuan,

In the EB documentation "6 Manage Registrants" --> "Add edit Registrants" --> "Edit existing registration record" it is written in point 2.:
docs.joomdonation.com/eventsbooking/regi...add-edit-registrants

If you update information of the record which change the registration fee (For example, change value of a custom fee field, remove group members), please check on Recalcualte Registration Fee checkbox before pressing save so that the registration fee will be updated with new information

I have followed those steps and put some figures into "Discount Amount", I have clicked on "Recalcualte Registration Fee"  then "Save" but it is not working. Nothing changed.

Thanks Thomas



 

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1 week 10 hours ago #173011 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Change registration fee after registration
Hi Thomas

The Discount Amount is not a fee like that (it is not a custom fee field for example). It is just a calculated value. So if you change Discount Amount like that, please change other amount fields manually and do not check on Recalcualte Registration Fee checkbox

Regards,

Tuan

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6 days 22 hours ago #173014 by Thomas Eilers
Replied by Thomas Eilers on topic Change registration fee after registration
Ok. Understood. Thank you.

Regards Thomas 

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6 days 8 hours ago #173020 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Change registration fee after registration
Thanks Thomas. Please continue using the extension. If you have questions or need help, please don't hesitate to ask us

Regards,

Tuan

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