Session expiration message with group booking

  • OTWD
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4 days 9 hours ago #172894 by OTWD
Hi I have setup multiple events for individual and group booking.
Users need to be registered to book.
When i click group booking and enter details i get the message.

Sorry! Your registration cannot be saved due to session expiration
Sorry, your session was expired. Please try again!


The user is still logged in.
I don't mind if this is the case and they need to logout / login again but i do need to change the text as most users just panic when they see such a message.
I would like to change it to:

Apologies for the inconvenience can you please logout and login again to continue your booking.
Sorry, your session has expired. Please logout and login again to continue your booking.


However i cant find the language override in EB or Joomla ini files
Any ideas where this is or can this session issue be fixed?
I am using Session handler : database set to 30 mins

Success consists of going from failure to failure without loss of enthusiasm.

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4 days 9 hours ago #172895 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Session expiration message with group booking
Hello

Look like the issue happens because the group members in group registration could not be saved in session and it causes the error. Could you please change Session Handler config option to PHP, then try again to see if it solves the issue?

Tuan

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4 days 8 hours ago #172896 by OTWD
Thanks - i changed it to filesystem but the website has now become very slow and unresponsive.
I think a wording change would be preferable

Success consists of going from failure to failure without loss of enthusiasm.

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4 days 5 hours ago #172899 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Session expiration message with group booking
The question is does the issue always happens? Or it just sometime happens?

Tuan

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4 days 3 hours ago #172900 by OTWD
It does not always happen in my tests.
I have switched the system back to individual bookings for now.

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3 days 8 hours ago #172914 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Session expiration message with group booking
OK. If you need to translate these messages, please submit support ticket and I will send updated version to you. Otherwise, please wait until next releases. The two language items for these strings are:

- EB_GROUP_REGISTRATION_ERROR_EMPTY_GROUP_MEMBERS_DATA
- EB_GROUP_REGISTRATION_ERROR_EMPTY_NUMBER_REGISTRANTS

Regards,

Tuan

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