Tax Rules Not Working

  • Kaitie
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1 week 6 days ago #171764 by Kaitie
Tax Rules Not Working was created by Kaitie
Hello,

I have events in Canada and have set up tax rules for each province (set to all categories, all events and all are published). Simple Tax is set to No. 

I expected that within the event registration form, when I chose a province, the tax amount would be added to the price. I'm also using Membership Pro and expected it to work similarly, listing the price, tax amount, total amount.

When I select a province, the price does not change and I have no total amount, I still just have the original price. Is it possible that I missed a step within EB regarding tax?

Attached are screenshots from EB and MP of the pricing section of my forms.

Thank you,
Kaitie 
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  • Tuan Pham Ngoc
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1 week 6 days ago #171768 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Tax Rules Not Working
Hi Kaitie

Must be something special here. Could you please submit a support ticket sending us super user account of the site and tell us what we need to do to see the error

We are going to check to see why the issue happens and get it sorted

Regards,

Tuan

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