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Registrants is wrong

  • Eoin Feeney
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1 month 4 days ago #171304 by Eoin Feeney
Registrants is wrong was created by Eoin Feeney
This says 8
snipboard.io/E9SzCM.jpg

This says 4
snipboard.io/7fAzQW.jpg

It's vital we have accurate sales data.

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  • Tuan Pham Ngoc
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1 month 4 days ago #171307 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Registrants is wrong
Hmm

That look strange to me. Could you please submit a support ticket sending us super user account of your site and tell me ID of the event which is having this wrong data so that I can check?

Tuan

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3 weeks 4 days ago #171395 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Registrants is wrong
Hello

It happens because in the event setting, you have Private Booking Count set to 4. So that private booking count is added with 4 registrants in the event, so total is 8.

That's the reason there is difference

Regards,

Tuan
The following user(s) said Thank You: Eoin Feeney

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