Mailchimp not updating New Groups

More
1 week 6 hours ago #170745 by Ben B
Mailchimp not updating New Groups was created by Ben B
I am using the MailChimp sync when people pay for an event but it's not adding the new group we added in MailChimp.

I have added the new group in the MailChimp event settings.

It works for new Mailchimp contacts but if the contact is already in Mailchimp it is not updating the group.

Am I missing something?
 

Please Log in or Create an account to join the conversation.

More
6 days 20 hours ago #170754 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Mailchimp not updating New Groups
Hi Ben

Users will only be subscribed to mailchimp when they register for the event. If you change the settings after users already registered for the event, nothing will changed

In short, the updated settings will only be used for new registrants. For existing registrants, they won't be affected

Regards,

Tuan

Please Log in or Create an account to join the conversation.

More
6 days 9 hours ago - 6 days 8 hours ago #170758 by Ben B
Replied by Ben B on topic Mailchimp not updating New Groups
That seems odd as we run online conferences and so people are already in our MailChimp database from previous events we have run, so will only have a few new people attend our next event. We would like to Group them in MailChimp so we know they are coming and can send emails to those coming to an upcoming event. Is this something MailChimp doesn't allow or could it be added as a feature?
Last edit: 6 days 8 hours ago by Ben B. Reason: Change tag to group

Please Log in or Create an account to join the conversation.

More
6 days 9 hours ago - 6 days 8 hours ago #170759 by Ben B
Replied by Ben B on topic Mailchimp not updating New Groups
Actually, they are all new registrants in your system, it's MailChimp where they are already a contact where we need to add the group. Seems like this might be a bug.
Last edit: 6 days 8 hours ago by Ben B. Reason: Change tag to group

Please Log in or Create an account to join the conversation.

More
6 days 8 hours ago - 6 days 8 hours ago #170760 by Ben B
Replied by Ben B on topic Mailchimp not updating New Groups
I just tested this and for sure if I add a new registrant it does not update the group in a contact already in MailChimp.
Last edit: 6 days 8 hours ago by Ben B. Reason: Change tag to group

Please Log in or Create an account to join the conversation.

More
6 days 8 hours ago #170761 by Ben B
Replied by Ben B on topic Mailchimp not updating New Groups
 

This is the page where we add the group to update in Mailchimp
  • Please Log in or Create an account to join the conversation.

    More
    6 days 8 hours ago #170762 by Tuan Pham Ngoc
    Replied by Tuan Pham Ngoc on topic Mailchimp not updating New Groups
    For this, we will need to check it directly on your site. Please submit a support ticket sending us super user account of your site tell us what we need to do to see the error (step by step)

    I will check to see what's wrong and try to get it sorted

    Tuan

    Please Log in or Create an account to join the conversation.

    More
    2 days 4 hours ago #170832 by Tyrone Souter
    Replied by Tyrone Souter on topic Mailchimp not updating New Groups
    This message contains secure information

    Please Log in or Create an account to join the conversation.

    More
    13 hours 25 minutes ago #170848 by Tyrone Souter
    Replied by Tyrone Souter on topic Mailchimp not updating New Groups
    Hi Tuan,

    I have given you the site access and logged a helpdesk ticket.
    The client is going to be running an event in the next couple of days so this has become extreamly urgent.

    Please can you get back to me here on on the ticket. Ticket ID: 141848

    Kind regards and blessings
    Tyrone

    Please Log in or Create an account to join the conversation.

    Moderators: Tuan Pham Ngoc