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Late fee charged too early
- Jeff Lee
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4 months 17 hours ago #168775
by Jeff Lee
Late fee charged too early was created by Jeff Lee
I have an event set up with a late fee that was supposed to go into effect on 9-13-24 23.59.
For some reason the system started charging the late as early as 15:48 on the day of. I had 7 registrations that came in within the window of 15:48 to 23:45 that were all incorrect charged the late fee.
Any ideas what could be happening or where to look for issues?
Thanks.
For some reason the system started charging the late as early as 15:48 on the day of. I had 7 registrations that came in within the window of 15:48 to 23:45 that were all incorrect charged the late fee.
- The hosting server is set to the PDT time zone and appears to have the correct time.
- Joomla is set for the correct "New York" time zone.
- The Late Fee time is set as above for 09-13-24 23:59.
- Currently running Joomla 5.1.4, PHP 8.3.2, MySQL 8.0.28, Events Booking 5.0.0
Any ideas what could be happening or where to look for issues?
Thanks.
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- Tuan Pham Ngoc
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4 months 5 hours ago #168782
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Late fee charged too early
Hi Jeff
The system will just check date and time base on the timezone set up on Global Configuration of your site (if does not use server timezone)
So if you are saying that Website Time Zone config option on your site set to the right timezone, I don't see how this could happen. You can submit a support ticket sending us super user account of your site and tell us ID of a registration record which I can see the issue, I will be happy to check to see why the issue happens and get it sorted
Regards,
Tuan
The system will just check date and time base on the timezone set up on Global Configuration of your site (if does not use server timezone)
So if you are saying that Website Time Zone config option on your site set to the right timezone, I don't see how this could happen. You can submit a support ticket sending us super user account of your site and tell us ID of a registration record which I can see the issue, I will be happy to check to see why the issue happens and get it sorted
Regards,
Tuan
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