Issue with Registrants Export

derrick
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8 months 1 week ago #168069 by derrick

Issue with Registrants Export was created by derrick

Hello,

I am having issues with the Registrant export. Most of the fields look to be encrypted/corrupted. The data looks like IoZNUTwXRApjqM or xEysmkoVYKPqOZG. This needs to be resolved ASAP for an event that is happening tomorrow.

Thanks,
Derrick

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Tuan Pham Ngoc
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8 months 1 week ago #168075 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic Issue with Registrants Export

Hi Derrick

That's strange. Could you please submit a support ticket so that we can check it directly on your site?

Regards,

Tuan

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derrick
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8 months 1 week ago #168076 by derrick

Replied by derrick on topic Issue with Registrants Export

Thanks for the quick response. I submitted a support ticket with screenshots. Ticket #138250

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Tuan Pham Ngoc
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8 months 1 week ago #168078 by Tuan Pham Ngoc

Replied by Tuan Pham Ngoc on topic Issue with Registrants Export

Thanks derrick

We will continue communicating via support ticket to get the issue sorted

Regards,

Tuan

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