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Add registrant from front end not able to select existing user
- Chris Moyses
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1 year 1 week ago #165685
by Chris Moyses
Add registrant from front end not able to select existing user was created by Chris Moyses
EB version: 4.8.0
Previously we have been able to add new registrants via the front end. When we try to add registrants using the search function, we can search AND find the user we want to add, but we can't select the user to allow the majority of fields to be filled in from existing database fields.
The searched for user cannot even be added by the super user via the front end.
The searched users name is under-lined but this is not an active link.
Adding a user via the back end works, the searched user is underlined AND an active link. Selecting the name results in the required fields being populated.
Our event managers are allowed to add new registrants but currently this is not possible.
Previously we have been able to add new registrants via the front end. When we try to add registrants using the search function, we can search AND find the user we want to add, but we can't select the user to allow the majority of fields to be filled in from existing database fields.
The searched for user cannot even be added by the super user via the front end.
The searched users name is under-lined but this is not an active link.
Adding a user via the back end works, the searched user is underlined AND an active link. Selecting the name results in the required fields being populated.
Our event managers are allowed to add new registrants but currently this is not possible.
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- Tuan Pham Ngoc
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1 year 1 week ago #165686
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Add registrant from front end not able to select existing user
Hi Pete
That's strange to me. Could you please submit a support ticket sending us super user account of your site and link to Registrants Management page so that I can check to see why it is not working and get it sorted
Regards,
Tuan
That's strange to me. Could you please submit a support ticket sending us super user account of your site and link to Registrants Management page so that I can check to see why it is not working and get it sorted
Regards,
Tuan
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1 year 1 week ago #165693
by Chris Moyses
Replied by Chris Moyses on topic Add registrant from front end not able to select existing user
Thanks Tuan. Ticket raised - #135832
Regards,
Pete
Regards,
Pete
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1 year 1 week ago #165698
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Add registrant from front end not able to select existing user
Thanks Pete. Will check and reply you via support ticket
Regards,
Tuan
Regards,
Tuan
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1 year 1 week ago #165750
by Chris Moyses
Replied by Chris Moyses on topic Add registrant from front end not able to select existing user
Tuan,
Sorry, forgot to add comments before closing ticket. Problem now fixed and ticket closed.
Many thanks as always,
Pete
Sorry, forgot to add comments before closing ticket. Problem now fixed and ticket closed.
Many thanks as always,
Pete
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1 year 1 week ago #165751
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Add registrant from front end not able to select existing user
Thanks Pete
Just for information, it causes by some changes in Joomla 5 and it was fixed sometime ago. The issue happens because on your site has override base on old code of the extension. I fixed that override and the error is gone
Tuan
Just for information, it causes by some changes in Joomla 5 and it was fixed sometime ago. The issue happens because on your site has override base on old code of the extension. I fixed that override and the error is gone
Tuan
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