Add registrant from front end not able to select existing user

  • Pete Willingham
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1 month 1 week ago #165685 by Pete Willingham
EB version: 4.8.0
Previously we have been able to add new registrants via the front end. When we try to add registrants using the search function, we can search AND find the user we want to add, but we can't select the user to allow the majority of fields to be filled in from existing database fields.
The searched for user cannot even be added by the super user via the front end.
The searched users name is under-lined but this is not an active link.
Adding a user via the back end works, the searched user is underlined AND an active link. Selecting the name results in the required fields being populated.
Our event managers are allowed to add new registrants but currently this is not possible.

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1 month 1 week ago #165686 by Tuan Pham Ngoc
Hi Pete

That's strange to me. Could you please submit a support ticket sending us super user account of your site and link to Registrants Management page so that I can check to see why it is not working and get it sorted

Regards,

Tuan

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  • Pete Willingham
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1 month 1 week ago #165693 by Pete Willingham
Thanks Tuan. Ticket raised - #135832

Regards,

Pete

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1 month 1 week ago #165698 by Tuan Pham Ngoc
Thanks Pete. Will check and reply you via support ticket

Regards,

Tuan

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  • Pete Willingham
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1 month 6 days ago #165750 by Pete Willingham
Tuan,

Sorry, forgot to add comments before closing ticket. Problem now fixed and ticket closed.

Many thanks as always,

Pete

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1 month 6 days ago #165751 by Tuan Pham Ngoc
Thanks Pete

Just for information, it causes by some changes in Joomla 5 and it was fixed sometime ago. The issue happens because on your site has override base on old code of the extension. I fixed that override and the error is gone

Tuan

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