Registrants Search - Group Registrations not matched

  • Timothy Kilpatrick
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1 month 3 weeks ago #165163 by Timothy Kilpatrick
Registrants Search - Group Registrations not matched was created by Timothy Kilpatrick
Hello, we are using Event Bookings v4.8.0 on Joomla 5.0.3 and have noted an issue when searching registrants in that the search does not return group registration matches. We have several events where individual or group registrations are accepted though the search function in Registrants does not match any details in the Group registrations, such as last name, first name or email address. Transaction ID does work, though this is not an effective option when searching to see if a registration exists for a specific person.

Please let us know if there is a configuration setting we are not aware of or if this is a bug. Thank you!

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1 month 2 weeks ago #165176 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Registrants Search - Group Registrations not matched
Hi Timothy

To make it searchable, you will need to configure the system to display group members there. Go to Events Booking -> Configuration, look at Themes tab, Registrants Management section, set Include Group Members Records In Registrants Management config option to Yes

That should solve your issue

Tuan

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  • Timothy Kilpatrick
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1 month 2 weeks ago #165212 by Timothy Kilpatrick
Replied by Timothy Kilpatrick on topic Registrants Search - Group Registrations not matched
Ah, perfect, thank you that now works to find group registration! I appreciate your support.

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1 month 2 weeks ago #165248 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Registrants Search - Group Registrations not matched
OK, great. Happy to hear that. Please continue using the extension, if you have questions or need help, please don't hesitate to ask us

Regards,

Tuan

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