Joomla Extensions by Joomdonation
Need help with Joomla? We are available for hire to help with Joomla customization, upgrades, maintenance, and custom development.
Explore our services

Retrieving Contact Data from Failed Payment Transactions

  • manuel maldonado
  • Topic Author
  • Offline
  • New Member
  • New Member
More
2 years 8 months ago #164153 by manuel maldonado
Retrieving Contact Data from Failed Payment Transactions was created by manuel maldonado
Hi, is it posible to retrieve data from people who failed in the payment proccess?
I can see several of them in my bank backoffice, but I dont know how to get to them. I am using Redsys pulgin.
Just to contact them and see what went wrong.

Thanks

Please Log in or Create an account to join the conversation.

  • Tuan Pham Ngoc
  • Online
  • Administrator
  • Administrator
More
2 years 8 months ago #164154 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Retrieving Contact Data from Failed Payment Transactions
You can go to Events Booking -> Configuration, set Show Incomplete Payment Records config option to Yes. Then you will see these failed payment records with Pending status and contact them if you want

Tuan
The following user(s) said Thank You: manuel maldonado

Please Log in or Create an account to join the conversation.

Moderators: Tuan Pham Ngoc

Support

Documentation

Information

Copyright © 2026 Joomla Extensions by Joomdonation. All Rights Reserved.
joomdonation.com is not affiliated with or endorsed by the Joomla! Project or Open Source Matters.
The Joomla! name and logo is used under a limited license granted by Open Source Matters the trademark holder in the United States and other countries.

Connect Us