Update not possible

  • Bettin
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1 year 4 months ago #162324 by Bettin
Update not possible was created by Bettin
Hello,
my EventBooking needs to be updated urgently. Unfortunately, it is not in the list of components that receive an update with one click.

At the bottom of the EventBooking dashboard it says 'Event Booking version 4.2.0, Copyright (C) 2010 - 2023'. Above that, in the dashboard, I get the message: 'Unknown Event Booking update status'.

I did a test on an older local website and installed EventBooking 4.07. It worked and as far as I could see everything is ok. But if I do the same on the live-site, it doesn't work and I receiving the following messages.
  • JInstaller: :Install: Can't find XML setup file.
  • Unable to detect manifest file.
What can I do?

Kind Regards
bettin

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1 year 4 months ago #162329 by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Update not possible
Hi Bettin

Honestly, I do not have any clue why update is not working on your site. You can submit a support ticket sending us super user account of your site. I will check to see what's wrong and get it sorted

Regards,

Tuan

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